Shipping policy

Last updated: 5 October 2026

We are committed to delivering your order quickly and safely. Please review our shipping information below.

Where We Deliver

We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland) and the Republic of Ireland. We do not currently ship to any other countries.

Delivery Service

Orders to addresses in the United Kingdom, including Northern Ireland, are sent via Royal Mail Tracked 24, a tracked service that is typically delivered within 1-2 business days of dispatch.

Orders to the Republic of Ireland are sent via a tracked international service. See Orders to the Republic of Ireland below.

Dispatch

Orders placed before 2pm Monday to Friday are dispatched the same day. Orders placed after 2pm or at the weekend are processed and dispatched on the next business day.

Delivery Times

Once your parcel has been dispatched, the estimated delivery times are:

  • UK Mainland: 1-2 business days via Tracked 24
  • Scottish Highlands & Islands: 2-3 business days
  • Northern Ireland: 2-3 business days

Once your parcel has been handed to the carrier, delivery times are set by the carrier. They are estimates and are not guaranteed.

Shipping Costs

  • Standard shipping: £4.99
  • Free shipping: on all orders over £150

The same shipping rates apply to all delivery destinations, including Northern Ireland and the Republic of Ireland.

Orders to the Republic of Ireland

Orders to the Republic of Ireland are sent via a tracked international service rather than Royal Mail Tracked 24. Delivery usually takes longer than delivery within the United Kingdom, and we will give you an estimated delivery window in your dispatch confirmation email.

Parcels sent to the Republic of Ireland may be subject to import VAT, customs duties or handling charges applied by the destination country or the carrier. Any such charges are the responsibility of the customer.

Order Tracking

Once your order is dispatched, you will receive a confirmation email with your tracking number. You can track your parcel at any time using the carrier’s tracking service.

Please allow up to 24 hours after dispatch for tracking information to become available.

Delivery Issues

If your order hasn’t arrived within the expected timeframe, please:

  • Check your tracking information for updates
  • Verify the delivery address provided
  • Contact us with your order number for assistance

We will work with the carrier to resolve any delivery issues as quickly as possible.

Lost or Damaged Parcels

If your parcel arrives damaged or has not arrived within 14 business days of dispatch, please contact us at activefituk2@gmail.com with your order number. We will investigate with the carrier and arrange a replacement or refund.

Please report damaged items as soon as possible, ideally within 14 days of delivery. This does not affect your statutory rights. For faulty items, please see our Returns & Refund Policy.

Contact Us

For any questions about shipping, please contact our customer service team.

  • ACTIVEFITUK LTD (trading as ActiveFit UK)
  • Company number: 16892876 (registered in England and Wales)
  • Address: 8 Drummond Crescent, South Shields, NE34 9QR, United Kingdom
  • Email: activefituk2@gmail.com
  • Phone: 07907462266
  • Support hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)