WHERE DO YOU DELIVER?
We deliver to addresses in the United Kingdom (England, Scotland, Wales and Northern Ireland) and the Republic of Ireland. We do not currently ship to any other countries.
HOW MUCH IS DELIVERY?
Delivery is £4.99 on all orders, and free on orders over £150. The same rates apply to the UK, Northern Ireland and the Republic of Ireland.
HOW LONG WILL MY ORDER TAKE?
Orders placed before 2pm Monday to Friday are dispatched the same day. UK orders are sent with Royal Mail Tracked 24, which is typically delivered in 1-2 business days. The Scottish Highlands & Islands and Northern Ireland usually take 2-3 business days. Delivery times are set by the carrier and are estimates, not guarantees.
DO YOU DELIVER TO THE REPUBLIC OF IRELAND?
Yes. Orders to the Republic of Ireland are sent with a tracked international service and usually take longer than UK delivery. We will give you an estimated delivery window in your dispatch email. Any import VAT, customs duties or handling charges applied by the destination country or carrier are the customer's responsibility.
HOW DO I TRACK MY ORDER?
Once your order is dispatched, we'll email you a tracking number. Allow up to 24 hours after dispatch for tracking to become available, then use the link in the email or the carrier's tracking page.
WHAT IS YOUR RETURNS POLICY?
You have 30 days from the date of delivery to return your items for a full refund or exchange. Items must be unused, in their original packaging with tags attached. This applies to sale items too. This does not affect your statutory rights.
HOW DO I RETURN OR EXCHANGE AN ITEM?
Email activefituk2@gmail.com with your order number and reason for return. We'll reply with return instructions, including the address to send the item to. Please use a trackable service and keep your proof of postage. Exchanges are subject to availability.
WHEN WILL I RECEIVE MY REFUND?
Once we receive and inspect your return, we process your refund within 1-2 business days, to your original payment method. It can then take 2-5 business days to appear in your account.
WHAT IF MY ITEM IS FAULTY, DAMAGED OR NOT AS DESCRIBED?
Email us as soon as possible with your order number and clear photos. We'll arrange a repair, replacement or refund in line with your legal rights, and we'll cover the return costs.
CAN I CANCEL OR CHANGE MY ORDER?
Contact us as soon as possible at activefituk2@gmail.com. If your order hasn't been dispatched yet, we'll do our best to change or cancel it. If it has, you can return it under our returns policy.
ARE YOUR PRODUCTS GENUINE?
Yes. We sell genuine branded footwear sourced from established suppliers and retail partners. ActiveFit UK is an independent retailer and is not affiliated with, endorsed by or sponsored by the brands we sell unless we say so.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept the payment methods shown at checkout.
HOW DO I FIND MY SIZE?
Our sizes are shown in UK sizing on each product page, and fit can vary between brands and models. If you're unsure, email us before ordering and we'll help.
HOW DO I CONTACT YOU?
Email activefituk2@gmail.com or call 07907462266, Monday to Friday, 9:00 AM to 5:00 PM (UK time). We aim to reply to emails within one business day.
ABOUT ACTIVEFIT UK
ActiveFit UK is operated by ACTIVEFITUK LTD, company number 16892876, registered in England and Wales. 8 Drummond Crescent, South Shields, NE34 9QR, United Kingdom.
