Returns & Refunds Policy

Return Window

You have 30 days from the date of delivery to return your items for a full refund or exchange.

Eligibility Requirements

To be eligible for a return, items must meet the following conditions:

• Items must be unused and in the same condition as received
• Items must be in original packaging with all tags attached
• Proof of purchase or receipt must be provided
• Items must not show signs of wear or damage
• Hygiene seals must be unbroken (where applicable)

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Personalised or custom-made products

How to Return

Follow these simple steps to return your item:

• Contact our customer service team to initiate your return
• Pack your item securely in its original packaging
• Include your order number and reason for return
• Ship the item to the address provided by our team
• Keep your tracking number for reference

Refunds

Once we receive and inspect your return, we will process your refund within 1-2 business days. Refunds will be issued to your original payment method.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or we made an error. We recommend using a trackable shipping service.

Exchanges

If you need to exchange an item for a different size or colour, please contact our customer service team. Exchanges are subject to availability.